When it comes to SaaS IT management, it’s important to select a solution that can seamlessly link to not only your on-premise systems, but to any other cloud-based applications you use. That’s why, here at SAManage, we take integration very seriously, and have designed our IT asset management (ITAM) and IT service management (ITSM) offerings to work flawlessly with a variety of other solutions.

Google Apps

When combined with Google’s applications for business services, SAManage offers truly comprehensive IT management in the cloud. Single sign-on allows users to access their Google apps directly from within SAManage, or to access SAManage data from within any other Google application. As a result, they can better manage their assets, more efficiently retrieve and handle support requests, and more openly collaborate with end users and other support team members. Learn more about SAManage for Google Apps.

Saleforce.com

Through tight integration, organizations can achieve immediate visibility into their PCs, servers, laptops, printers, and other IT assets from directly within the familiar Salesforce environment. Asset inventory, configuration details, and repair histories are instantly accessible right from the Salesforce interface, allowing IT and support personnel to quickly troubleshoot and resolve support cases, minimizing user downtime and reducing disruption to business operations. Learn more about SAManage for Salesforce.com.

SAManage REST API

The SAManage RESTful API enables customers to create interfaces between virtually any on-premise application and our own service. All SAManage data – including details about computers and other assets, as well as inventory, contracts, risks, and help desk tickets – then becomes easily accessible by other systems within the corporate infrastructure. This type of bi-directional communication facilitates more efficient execution of cross-application business processes.

Network Monitoring Systems

SAManage customers can seamlessly link their network monitoring systems to their IT service desk, creating a fully-integrated, closed-loop network monitoring and management environment. Detected network events will automatically be captured within SAManage as incidents, so support staff can escalate them as needed, track handling from start-to-finish, close them when the event is resolved, and include the solution in the knowledge base. Companies will have a full audit trail of those network events that required assistance from a support technician, and can more precisely assess the impact those events had on related assets.

On-Premise Discovery Solutions

Customers who already have an on-premise discovery system deployed – such as Microsoft SMS, Altiris, Novel Zenworks, or Centennial – can unify those solutions with the SAManage environment. Information from the on-premise discovery tool will be dynamically captured, then uploaded directly into the SAManage platform. Users will have a simple, intuitive way to continue to derive value from their existing solutions, while reaping the many extended benefits that SAManage delivers. Learn more about the SAManage inventory discovery approach.